COVID-19 Provider Resources
Telehealth & Virtual Care Information
- Apple Health telemedicine brief for COVID-19 (HCA)
- Apply for a free Zoom License (HCA)
- Interpretive services for Telehealth (HCA)
- Webinar: HIT Operational Plan Update (HCA)
- Family Planning Only Program telemedicine services offered during the COVID-19 outbreak (HCA)
- COVID-19 Telehealth and Reimbursement (WSHA)
- Family Planning Only Program telemedicine services offered during the COVID-19 outbreak (HCA)
- Medicaid.gov Telemedicine Index (CMS)
- Medicaid Telehealth Guidance (CMS)
- Molina Healthcare of Washington COVID-19 Provider Resource Page
- Quick Guide to Telemedicine (AMA)
- Use of Telemedicine While Providing Medication-Assisted Treatment (SAMHSA)
- Telehealth Toolkit (3/18; National Consortium of Telehealth Resource Centers)
Access to Virtual Care
Behavioral Health Providers
- Behavioral health agency COVID-19 related waiver regarding face-to-face requirements (DOH)
- For behavioral health providers with urgent financial needs or concerns (3/26)
- Behavioral health providers are essential businesses (HCA; 3/26)
- Guidance on conducting ITA Evaluations by video (HCA; 3/29)
- Behavioral Health Policy and Billing for COVID-19 FAQs (HCA; 3/27)
- DBHR COVID-19 weekly call (HCA; 4/14)
- Substance Abuse and Mental Health Services Administration (SAMHSA) COVID-19 webpage
- Service Encounter Reporting Instructions (SERI)
- Family Planning Only Program telemedicine services offered during the COVID-19 outbreak
- Telehealth and Clinical Training Resources (AIMS Center; 4/10)
- Telehealth Tips for Behavioral Health Providers (AIMS Center; 4/10)
- The Athena Forum (HCA)
- Free mental health referral service for families (HCA; 4/15)
Housing & Homeless Providers Services Providers
- COVID-19 Tips for homeless service providers
- Interim guidance for homeless shelters
- Recommendations for homeless shelters facilities
- Webinar: Infectious disease preparedness for homeless assistance providers
- Sanitation and hygiene guide for homeless service providers
- COVID-19 Infographic for people living homeless
- Interim guidance for homeless shelters
- COVID-19 preparedness checklist for service providers
- Infectious Disease Toolkit
- Novel coronavirus outreach worker training
- Home Isolation Guidance for Families and Individuals Living in permanent Supportive Housing
- Prevent the spread of COVID-19 in Homes and Residential Communities
Home Health Care & Senior Care Providers
- Health Home guidance regarding COVID-19
- Apple Health (Medicaid) clinical policy and billing for COVID-19 FAQ
- Billing for COVID-19 evaluation and testing
- COVID-19 Guidance for In-Home Care Providers
- COVID-19 Guidance for Field Staff
- Guidance to Prevent the Spread of COVID-19 in Homes and Residential Communities
- Senior center administrator and employee resources and recommendations
Oral Health Providers
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Washington State Department of Health Alert for Dental Providers (3/17)
- Dental-related services billing guide (HCA)
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Organization on Safety, Asepsis and Prevention (OSAP) Guidance for Facemask Shortage
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Delta Dental of Washington’s new programs to provide financial support to member dentists
- Coronavirus (COVID-19) Education Center for Health Care Professionals from Henry Schein
SUD Treatment Providers
- SAMHSA Coronavirus Resources
- Guidance for office based opioid treatment (OBOT) DATA 2000 waiver prescribers
- Guidance for Opioid Treatment Programs (OTP)
- COVID-19 and Opioid Treatment Programs
- COVID-19 and Office-Based Buprenorphine Prescribers
- Opioid Treatment Programs corona virus (COVID-19) FAQ
- COVID-19 and prescribers of buprenorphine-containing products FAQ
- Opioid Treatment Program (OTP) Guidance (3/16)
- OTP Guidance for Patients Quarantined at Home with the Coronavirus (SAMHSA)
- FAQs: Provision of Methadone and Buprenorphine for the Treatment of Opioid Use Disorder in the COVID-19 Emergency (SAMHSA)
- Use of Telemedicine While Providing Medication-Assisted Treatment (SAMHSA)
- The Athena Forum (HCA)
MCO Information
- Amerigroup of Washington
- LiveHealth Online – Medicaid members in Washington can use at no cost.
- 24-hour Nurse HelpLine 24 hours a day, 7 days a week at no cost. Call number on plan card.
- Amerigroup Mobile App
- For Providers: COVID-19 resources
- Community Health Plan of Washington
- Nurse Advice Line Available 24/7: 1-866-418-2920; TTY Dial 711
- UnitedHealthcare
- Telehealth Access
- Virtual Visits
- Emotional support line 866-342-6892.
- Coordinated Care of Washington
- Molina Healthcare of Washington
- Virtual Urgent Care for Marketplace and Medicaid Members
- Molina of Washington Medicaid Virtual Urgent Care or call (844) 870-6821, TTY: 711
- Molina of Washington Marketplace (QHP) Virtual UC or call 800 TELADOC (800) 835-2362
- Member Services
- Medicaid – (800) 869-7165
- Marketplace (QHP) – (888) 858-3492
- Medicare – (800) 665-1029
- Member Services Fax – (800) 816-3778
- Member Enrollment – (866) 916-0916
- Molina Nurse Advice Line -Open 24 hours a day, 7 days a week
- English – (888) 275-8750
- Spanish – (866) 648-3537
- Virtual Urgent Care for Marketplace and Medicaid Members
- Regence of Washington
- AllianceRx Walgreens Prime website; 1 (844) 765-2894
- Kaiser Permanente
- E-Visit
- Care Chat
- Information for members on COVID-19
- Call 1-800-297-6877 or 206-630-2244 (TTY 711) to talk to an Advice Nurse 24/7