COVID-19 Provider Resources

Telehealth & Virtual Care Information

• Apple Health telemedicine brief for COVID-19 (HCA)

• Apply for a free Zoom License (HCA)

• Interpretive services for Telehealth (HCA)

• Webinar: HIT Operational Plan Update (HCA)

• Family Planning Only Program telemedicine services offered during the COVID-19 outbreak (HCA)

• COVID-19 Telehealth and Reimbursement (WSHA)

• Family Planning Only Program telemedicine services offered during the COVID-19 outbreak (HCA)

• Medicaid.gov Telemedicine Index (CMS)

• Medicaid Telehealth Guidance (CMS)

• Molina Healthcare of Washington COVID-19 Provider Resource Page

• Quick Guide to Telemedicine (AMA)

• Use of Telemedicine While Providing Medication-Assisted Treatment (SAMHSA)

• Telehealth Toolkit (3/18; National Consortium of Telehealth Resource Centers)

Access to Virtual Care

• MultiCare Virtual Care

• CHI Franciscan Virtual Urgent Care

Behavioral Health Providers

• Behavioral health agency COVID-19 related waiver regarding face-to-face requirements (DOH)

• For behavioral health providers with urgent financial needs or concerns (3/26)

• Behavioral health providers are essential businesses (HCA; 3/26)

• Guidance on conducting ITA Evaluations by video (HCA; 3/29)

• Behavioral Health Policy and Billing for COVID-19 FAQs (HCA; 3/27)

• DBHR COVID-19 weekly call (HCA; 4/14)

• Substance Abuse and Mental Health Services Administration (SAMHSA) COVID-19 webpage

• Service Encounter Reporting Instructions (SERI)

• Family Planning Only Program telemedicine services offered during the COVID-19 outbreak

• Telehealth and Clinical Training Resources (AIMS Center; 4/10)

• Telehealth Tips for Behavioral Health Providers (AIMS Center; 4/10)

• The Athena Forum (HCA)

• Free mental health referral service for families (HCA; 4/15)

Housing & Homeless Providers Services Providers

• COVID-19 Tips for homeless service providers

• Interim guidance for homeless shelters

• Recommendations for homeless shelters facilities

• Webinar: Infectious disease preparedness for homeless assistance providers

• Sanitation and hygiene guide for homeless service providers

• COVID-19 Infographic for people living homeless

• Interim guidance for homeless shelters

• COVID-19 preparedness checklist for service providers

• Infectious Disease Toolkit

• Novel coronavirus outreach worker training

• Home Isolation Guidance for Families and Individuals Living in permanent Supportive Housing

• Prevent the spread of COVID-19 in Homes and Residential Communities

Home Health Care & Senior Care Providers

• Health Home guidance regarding COVID-19​

• Apple Health (Medicaid) clinical policy and billing for COVID-19 FAQ

• Billing for COVID-19 evaluation and testing

• COVID-19 Guidance for In-Home Care Providers

• COVID-19 Guidance for Field Staff

• Guidance to Prevent the Spread of COVID-19 in Homes and Residential Communities

• Senior center administrator and employee resources and recommendations

Oral Health Providers

• Washington State Department of Health Alert for Dental Providers (3/17)

• National Network for Oral Health Access COVID-19 Resources

• Dental-related services billing guide (HCA)

• Organization on Safety, Asepsis and Prevention (OSAP) Guidance for Facemask Shortage

• OSAP Coronavirus Toolkit

• Washington State Dental Association COVID-19 Resources

• DDWA Member Dentist COVID-19 Financial Support

• Delta Dental of Washington’s new programs to provide financial support to member dentists

• Coronavirus (COVID-19) Education Center for Health Care Professionals from Henry Schein

SUD Treatment Providers

• SAMHSA Coronavirus Resources

• Guidance for office based opioid treatment (OBOT) DATA 2000 waiver prescribers

• Guidance for Opioid Treatment Programs (OTP)

• COVID-19 and Opioid Treatment Programs

• COVID-19 and Office-Based Buprenorphine Prescribers

• Opioid Treatment Programs corona virus (COVID-19) FAQ

• COVID-19 and prescribers of buprenorphine-containing products​ FAQ​

• Opioid Treatment Program (OTP) Guidance (3/16)

• OTP Guidance for Patients Quarantined at Home with the Coronavirus (SAMHSA)

• FAQs: Provision of Methadone and Buprenorphine for the Treatment of Opioid Use Disorder in the COVID-19 Emergency (SAMHSA)

• Use of Telemedicine While Providing Medication-Assisted Treatment (SAMHSA)

• The Athena Forum (HCA)

MCO Information

• Amerigroup of Washington

  • LiveHealth Online – Medicaid members in Washington can use at no cost.

  • 24-hour Nurse HelpLine 24 hours a day, 7 days a week at no cost. Call number on plan card.

  • Amerigroup Mobile App

  • For Providers: COVID-19​ resources​

• Community Health Plan of Washington

  • Nurse Advice Line Available 24/7: 1-866-418-2920; TTY Dial 711

• UnitedHealthcare

  • Telehealth Access

  • Virtual Visits

  • Emotional support line 866-342-6892.

• Coordinated Care of Washington

  • For Providers: COVID-19 resources

  • Teladoc for Apple Health Members

  • Teladoc for Ambetter Members

• Molina Healthcare of Washington

  • Virtual Urgent Care for Marketplace and Medicaid Members

    • Molina of Washington Medicaid Virtual Urgent Care or call (844) 870-6821, TTY: 711

    • Molina of Washington Marketplace (QHP) Virtual UC or call 800 TELADOC (800) 835-2362

  • Member Services

    • Medicaid – (800) 869-7165

    • Marketplace (QHP) – (888) 858-3492

    • Medicare – (800) 665-1029

    • Member Services Fax – (800) 816-3778

    • Member Enrollment – (866) 916-0916

  • Molina Nurse Advice Line -Open 24 hours a day, 7 days a week

    • English – (888) 275-8750

    • Spanish – (866) 648-3537

• Regence of Washington

  • AllianceRx Walgreens Prime website; 1 (844) 765-2894

• Kaiser Permanente

  • E-Visit

  • Care Chat

  • Information for members on COVID-19

  • Call 1-800-297-6877 or 206-630-2244 (TTY 711) to talk to an Advice Nurse 24/7

FQHC Information

• COVID-19 FQHC Employment Issues/Human Resource Guidance

• Planning for COVID-19 at Washington FQHCs – Access to recorded webinar

• Planning for COVID-19 at Wasington FQHCs – Access to presentation slides

• COVID-19 Emergency Preparedness Planning video for FQHCs (Community Health Center; 3/18)