Care Integration That Meets All Kinds of Needs

“I don’t have a problem going to bed at night knowing I’ve helped people,” Reynolds says during a Community Care Conversation, a series of discussions sponsored by Elevate Health. “I get to use dentistry to the top of its profession.”

CHC of Pierce County, an Elevate Health partner organization and one of roughly 3,000 community health centers in the nation, provides care to more than 45,000 patients each year at five medical clinics, four dental clinics and five pharmacy locations. One of every 18 people in Pierce County is a Community Health Care patient.

An important initiative led by Reynolds in recent years has been an effort to implement health care “integration” for many CHC Pierce County patients.

“Integration, to me, is providing all the care that patients need,” Reynolds explains, including “treating people regardless of their ability to pay. One stop-shopping. Integration, to me, means giving total care. It’s not just medical needs. It’s all kinds of needs.”

Multiple factors can dramatically influence an individual’s health, including housing, transportation, access to proper nutrition, household income and many other issues commonly referred to as “social determinants of health” (SDOH). Addressing so many facets of a person’s life means using innovative approaches.

Specifically, Reynolds and his CHC colleagues are working to develop “super visits,” during which a client might see a dentist, a primary care physician, a pediatrician, a behavioral health worker, or other health professionals, all in one day.

Kim Bjorn, Elevate Health’s Director of Clinical Integration and Transformation and host of Elevate’s Community Care Conversations series, says Reynolds and his CHC colleagues use an evaluation system called Screening, Brief Intervention, Referral to Treatment, (SBIRT), a tool that aims to provide whole-person health care in Pierce County and across the country.

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