Community Health Action Teams (CHAT) are patient-centered and serve individuals through a biopsychosocial approach addressing their complex medical, psychological, and social-environmental factors through a single program.
Rapid-Response Care for High- to Medium-Risk Clients
The program provides fast, direct and personalized support and counsel to Medicaid-eligible residents who need help understanding and accessing different types of medical and social services. Teams include both physical and behavioral health professionals who jointly provide care and improve quality of life.
Individuals must meet all of these requirements:
- Frequent use of the emergency room or hospital
- Be a hospital readmission risk because of chronic disease, behavioral health issues and/or substance use
- Have an infection related either to IV drug use or a chronic medical condition
- Have risk(s) related to the social determinants of health
- Be a client at Sea Mar Community Health Centers or MultiCare (other clients may also be accepted)
Meet the Team
Each rapid-response team consists of a nurse practitioner and a behavioral health technician. After an initial meeting, CHAT connects an individual with medical clinics and specialists, as well as social services,such as shelters, drug counseling sites, food banks, and language classes. Individuals receive much-needed help from compassionate providers while learning how to navigate care options beyond the hospital.
Sea Mar Community Health Centers (Clínica de la Comunidad)
Tacoma Medical Clinic specializes in primary-care family medicine and in serving the Latinx community. CHAT case management staff are housed at Sea Mar.
MultiCare is a not-for-profit healthcare organization in Washington state that includes multiple hospitals and a network of primary-care, urgent-care and specialty services. A high volume of referrals originate from MultiCare’s emergency departments.
Our CHAT partners include primary care providers, clinics, behavioral health providers, social service agencies and community-based organizations, among others.
Elevate Health administers CHAT and serves as a locus for transforming health care and collecting health data in Pierce County. After seeding the CHAT pilot and recruiting its referral and social service partners, we are actively expanding its reach. Developing new teams will help further reduce health disparities in our community.
If you or someone you know if suffering a life-threatening medical or behavioral health emergency, please call 9-1-1 for immediate assistance.
If you or someone you know is experiencing a non-life-threatening but urgent mental health crisis, call one of these 24/7 crisis lines:
Pierce County Crisis Line: 800-576-7764
National Suicide Prevention Lifeline: 1-800-273-8255
If you or someone you know might benefit from non-emergent care coordination services, please contact us at email@example.com or call (253) 331-2380.